Refund policy

REFUND & RETURN POLICY

Returns

We want you to be happy with your purchase. For eligible non-personalized items, return requests must be made within 4 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, including its original packaging when applicable. Proof of purchase is required.

Please contact us at bowtasticdesignsbyivette@gmail.com before returning any item. Items returned without prior authorization may not be accepted.

Custom & Personalized Items

All personalized, customized, special-order, and made-to-order products are FINAL SALE and are not eligible for returns, exchanges, or refunds, except where required by applicable law or when an error was made by Bowtastic Designs.

Customers are responsible for carefully reviewing all personalization information before submitting an order, including names, spelling, dates, colors, sizes, photos, and other custom details.

Bowtastic Designs is not responsible for errors resulting from incorrect information submitted or approved by the customer.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive an incorrect item due to an error on our part, please contact us within 48 hours of delivery at bowtasticdesignsbyivette@gmail.com.

Please include your order number and clear photos of the item and packaging so we can evaluate the issue and determine the appropriate resolution.

Shipping Delays & Event Dates

Processing times and estimated delivery dates are separate from carrier transit times.

Once an order has been transferred to the shipping carrier, transit times and estimated delivery dates are outside of our direct control. Carrier delays may occur due to weather, holidays, service interruptions, incorrect or incomplete addresses, or other circumstances.

Refunds will not be issued solely because an order arrives later than the carrier's estimated delivery date due to a carrier delay.

If you are ordering for a birthday, wedding, baby shower, graduation, holiday, trip, or other time-sensitive event, please order well in advance.

Estimated delivery dates are not guaranteed event-date delivery dates unless a specific arrangement has been expressly confirmed by Bowtastic Designs.

Lost or Missing Packages

If tracking indicates that a package is delayed, lost, or delivered but you have not received it, please contact us so we can assist you with the appropriate next steps with the shipping carrier.

Please ensure that your shipping address is complete and accurate before placing your order. Bowtastic Designs is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except as otherwise required by applicable law.

Cancellations

Because many of our products are created specifically for each customer, cancellation requests must be made before production begins.

Once production or personalization has started, the order cannot be canceled or refunded.

Return Shipping

For approved returns of eligible non-personalized items, customers are responsible for return shipping costs unless the return is due to an error by Bowtastic Designs or the item was received damaged or defective.

Original shipping and delivery charges are non-refundable unless otherwise required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Sale Items & Gift Certificates

Sale, clearance, and final-sale items are not eligible for return or exchange.

Gift certificates and gift cards are non-refundable except where required by applicable law.

Questions

For questions regarding returns, refunds, damaged items, or your order, please contact:

Bowtastic Designs by Ivette
bowtasticdesignsbyivette@gmail.com